{"id":973,"date":"2016-05-01T10:00:11","date_gmt":"2016-05-01T17:00:11","guid":{"rendered":"https:\/\/bclaconnectrev.wpengine.com\/perspectives\/?p=973"},"modified":"2017-02-01T11:51:30","modified_gmt":"2017-02-01T19:51:30","slug":"simon-fraser-university-librarians-on-the-changing-role-of-library-information-service","status":"publish","type":"post","link":"https:\/\/bclaconnect.ca\/perspectives\/2016\/05\/01\/simon-fraser-university-librarians-on-the-changing-role-of-library-information-service\/","title":{"rendered":"Simon Fraser University librarians on the changing role of library information service"},"content":{"rendered":"

Academic libraries in Canada have seen the roles of their information staff change at the professional and para-professional level\u00a0in the last 20 years. This is also the case\u00a0at Simon Fraser University (SFU)\u00a0Library. To get a better sense of how this large academic library system is coping with the changes,\u00a0Perspectives<\/em> spoke with SFU Library’s\u00a0Elaine\u00a0Fairey, Associate\u00a0University Librarian, Learning and\u00a0Research Services; Ania\u00a0Dymarz, Head, Learning and\u00a0Instructional Services Division; and Janis McKenzie,\u00a0eBranch\u00a0Librarian.<\/p>\n

\n

Perspectives<\/em>: What role do persons with a library t<\/span><\/span>echnician\u2019s diploma play<\/span><\/span>\u00a0in SFU Library\u2019s public service model<\/span><\/span>?<\/span><\/span>\u00a0Specifically, the staff members titled ‘Library Assistants’ working in the Learning and Information Services Division<\/span><\/span>.<\/span><\/span><\/strong><\/p>\n

SFU librarians:<\/strong> Library technicians can be found throughout the library at SFU in public service. While\u00a0currently\u00a0public service\u00a0positions do not\u00a0usually\u00a0require\u00a0you to hold a library technician\u2019s diploma, oftentimes the skill set we look for in particular public service jobs\u00a0match the skills of graduates of library technician programs. For example,\u00a0in the Learning and Instructional Services Division at SFU Library we have two library assistants\u00a0who both\u00a0have library technician\u2019s diplomas. In the past, however, we have had staff with a variety of educational backgrounds. Library school graduates have held these positions, as well as graduates of library technician programs,\u00a0and\u00a0staff with a variety of post-secondary experience. What matters most when we are looking to\u00a0fill a posting is that the applicant\u2019s skills and experiences make them the best candidate for the job.<\/p>\n

Perspectives<\/em>:\u00a0How has the role changed over time?<\/strong><\/p>\n

SFU librarians:\u00a0<\/strong>The library assistants\u00a0who\u00a0work in\u00a0the\u00a0Learning and Instructional Services Division have always done instruction and reference work. These core areas have not changed over time; however, the mode of delivery has. Reference has moved away from being a service solely provided in person to being a service delivered virtually as well. Similarly, while in-person instruction is still a major part of the work of the division, a shift to providing instruction through online resources means a heavier emphasis on skills such as web publishing\u00a0for our library assistants.<\/p>\n

Library assistants are providing increased assistance with online resources such as guides and FAQs. While librarians continue to have responsibility for the content, maintaining guides and webpages and keeping them accurate is time-consuming, and our library assistants do a lot of work around formatting, link-checking, catching needed updates to content, and recommending improvements.\u00a0Lastly, there has been an increase in\u00a0the last number of years\u00a0in the amount of\u00a0introductory instruction and orientations taken on by library assistants.<\/p>\n

Perspectives<\/em>:\u00a0What role do librarians play in the division and\u00a0how does this differ from the library assistants\/technicians?<\/strong><\/p>\n

SFU librarians:\u00a0<\/strong>Librarians and library assistants work together on many projects and services; however, their roles are distinct.\u00a0Reference services are staffed by both librarians and library assistants, but librarians take on the added role of providing training around subject-specific questions or specialized resources for those providing reference services. Additionally,\u00a0librarians provide consultations for users who\u00a0have\u00a0more in-depth\u00a0research needs. Both librarians and library assistants deliver instruction. Librarians tend to teach classes based on liaison areas and library assistants provide\u00a0mostly general and lower-level instruction. Librarians also take on the role of an instructional designer for the classes that library assistants teach. Because of the overlap in roles there are many opportunities for collaboration between librarians and library assistants.<\/p>\n

Perspectives<\/em><\/strong>:\u00a0<\/b>What are some of the major changes you have observed\u00a0in the needs of library patrons (faculty and students) at SFU?<\/strong><\/p>\n

SFU librarians:\u00a0<\/strong>One of the biggest changes, not just for SFU Library but for all libraries, has been the shift from physical to digital\u00a0in many domains.\u00a0Our users access our resources and services 24\/7 from around the world.\u00a0We have responded proactively to this\u00a0by\u00a0developing our online collections and continuously improving our online user experience.\u00a0Users are also\u00a0familiar with\u00a0self-help models of service and we have responded proactively\u00a0on that front as well by\u00a0supplying self-checkout options in the library and self-help research support online.<\/p>\n

Perspectives<\/em>:\u00a0What are the most valuable skills needed from a recent graduate of an MLIS\/MLS program when entering the academic library sector, especially at a large system like SFU\u2019s?<\/strong><\/p>\n

SFU librarians:\u00a0<\/strong>While the specific skills needed may vary from position to position,\u00a0what is of value to any librarian entering the academic setting is the capacity to respond proactively to change.\u00a0Librarians respond to change on many fronts, be it with changes in technology,\u00a0in the organization, or higher education generally. Responding proactively means that you are flexible in your approach to your work and that you\u00a0bring creativity and many sources of information\u00a0to the table when approaching any project or task.<\/p>\n

Perspectives<\/em>:\u00a0What are the most valuable skills needed from a recent graduate of a\u00a0library\u00a0technician diploma program when entering the academic library sector?<\/strong><\/p>\n

SFU librarians:\u00a0<\/strong>Again, while the answer to this question may vary from position to position, overall an ability to stay flexible is important across positions. While the \u2018what\u2019 of your job may stay the same, the \u2018how\u2019 may change over time. The ability to master the core\u00a0areas\u00a0of your job while staying\u00a0flexible to\u00a0how you approach those areas will help your library move forward and will help you develop your own professional expertise regardless of the area.<\/p>\n

It is\u00a0also very valuable to be aware of the higher-level goals of your organisation, as well as the unit in which you are working. What are the library\u2019s (or unit\u2019s) priorities? Who is it serving? When employees are committed to, and excited about, what the library is trying to achieve, their fresh perspective can help us all find ways to do things better — along with the skills they\u2019ve developed through formal training.\u00a0Lastly, excellent interpersonal skills are\u00a0incredibly important as well.<\/p>\n

Perspectives<\/em>:\u00a0Have there been or are there expected to be changes to job titles so that they better match the changed responsibilities of librarians and library technicians?<\/strong><\/p>\n

SFU librarians:\u00a0<\/strong>Job titles do change over time across sectors and the library is no exception. At SFU Library we have recently had a discussion about the term \u2018liaison librarian\u2019 and whether that term\u00a0still\u00a0captures the work done by librarians. It is good to revisit job titles because they both help define our own roles internally but also communicate\u00a0our\u00a0areas of expertise\u00a0and our services\u00a0to the community.<\/p>\n

Perspectives<\/em>:\u00a0The digital shift has impacted all library sectors. Given these changes to\u00a0collections and services, what professional development opportunities are offered by SFU to all library staff?<\/strong><\/p>\n

SFU librarians:\u00a0<\/strong>At SFU Library, staff have a number of professional development opportunities. Staff have access to in-house training opportunities through regularly scheduled brown bags and learning opportunities. The library also\u00a0encourages\u00a0staff to take advantage of external opportunities such as conferences and workshops where appropriate.<\/p>\n

The shift to digital\u00a0is\u00a0reflected in all of these professional development opportunities. Oftentimes the topics that come up at brown\u00a0bags and in workshops are a direct response\u00a0to a need or interest that has been identified by a staff member. So for example, some of our more recent brown bags have addressed\u00a0digital\u00a0topics such as website user experience and digital content\u00a0management. Staff from all levels and divisions are invited to attend\u00a0during work hours,\u00a0as well as to\u00a0present on conferences, readings, activities, and\u00a0ideas.<\/p>\n

Perspectives<\/em>:\u00a0Has the SFU Library undertaken any strategic initiatives to prepare all library staff for expected or current changes in reference and instruction services?<\/strong><\/p>\n

SFU librarians:\u00a0<\/strong>Any major changes that are introduced within reference and instruction on a divisional level are usually facilitated by the work of a task group. Any changes that would be carried forward would be recommended by the work of a task group, that is,\u00a0the recommendations would be made through the work of a team that has been strategically put together to have appropriate representation across\u00a0library staff groups. Furthermore, no recommendation would be made\u00a0without the consultation of many stakeholders and no recommendation would be made before seeking out many sources of evidence to inform any recommendations.<\/p>\n

For example,\u00a0SFU Library is currently considering changes to\u00a0our\u00a0reference\u00a0services\u00a0model. As such, we have struck a task group looking at frontline reference\u00a0services\u00a0made up of service providers that includes representation across all\u00a0three\u00a0SFU Library\u00a0branches. This group has looked at many\u00a0sources of evidence, including\u00a0literature, an environmental scan, and\u00a0local information sources such as reference desk statistics. We have also consulted with various groups including\u00a0students, library assistants, and librarians.\u00a0Depending on the nature of the changes to instruction services,\u00a0a similar model could be deployed for introducing changes to\u00a0those\u00a0services.<\/p>\n

Perspectives<\/em>:\u00a0What support technologies do the library staff use to provide reference\u00a0services\u00a0and\u00a0academic support?<\/strong><\/p>\n

SFU librarians:\u00a0<\/strong>Library staff use many online resources in the provision of reference services. Virtual reference services are provided through\u00a0AskAway, British\u00a0Columbia\u2019s\u00a0consortial\u00a0chat service.\u00a0We also respond to\u00a0questions over email and text through our Txt Us service.\u00a0Depending on the research needs of our users,\u00a0we may also bring in a variety of technologies\u00a0for support;\u00a0for example, citation management software\u00a0to help with literature reviews\u00a0or software such as NVIVO to facilitate data analysis.<\/p>\n

Perspectives<\/em>:\u00a0How have the library\u2019s physical spaces adapted to accommodate the changing needs of its patrons?<\/strong><\/p>\n

SFU librarians:\u00a0<\/strong>Library\u00a0spaces continue to be\u00a0updated to respond to the needs of our users. The main floor of the library on the Burnaby campus was recently renovated\u00a0to create\u00a0more student spaces, both for individual study and group collaboration.\u00a0Some changes to service points were also introduced, the loans and research help desks were co-located, and the tech help desk was moved next to the printers\u00a0for ease of access.\u00a0One new service that the SFU Library is currently considering is the creation of a makerspace that would invite users in as creators and collaborators. SFU Library is\u00a0also\u00a0looking at creating a master plan that will enable the library to plan for long term strategic changes to physical changes.<\/p>\n

\n

Elaine\u00a0Fairey\u00a0is<\/i>\u00a0<\/i>the\u00a0<\/i>Associate\u00a0<\/i>University Librarian, Learning and<\/i>\u00a0Research Services at SFU.\u00a0Ani<\/i>a\u00a0Dymarz\u00a0is the Head, Learning and<\/i>\u00a0Instructional Services at SFU. Janis McKenzie is the\u00a0eBranch\u00a0Librarian at SFU<\/i>.<\/p>\n","protected":false},"excerpt":{"rendered":"

Academic libraries in Canada have seen the roles of their information staff change at the professional and para-professional level\u00a0in the last 20 years. This is also the case\u00a0at Simon Fraser University (SFU)\u00a0Library. To get a better sense of how this large academic library system is coping with the changes,\u00a0Perspectives spoke with SFU Library’s\u00a0Elaine\u00a0Fairey, Associate\u00a0University Librarian, […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"categories":[67,61],"tags":[10],"class_list":["post-973","post","type-post","status-publish","format-standard","hentry","category-issue-2","category-volume-8-2016","tag-news"],"yoast_head":"\nSimon Fraser University librarians on the changing role of library information service - BCLA Perspectives<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/bclaconnect.ca\/perspectives\/2016\/05\/01\/simon-fraser-university-librarians-on-the-changing-role-of-library-information-service\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Simon Fraser University librarians on the changing role of library information service - BCLA Perspectives\" \/>\n<meta property=\"og:description\" content=\"Academic libraries in Canada have seen the roles of their information staff change at the professional and para-professional level\u00a0in the last 20 years. 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