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Managing Hostile Interactions

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Organizer

Other

Audience
Public Library

Venue

Managing Hostile Interactions training equips library staff with practical tools to navigate difficult situations safely and respectfully. Participants will gain an understanding on how to define hostility and examine its forms and dynamics, learn proven strategies for de-escalation, and explore techniques to effectively confront and set limits on hostile behaviours.

Delivery: This is a two-day course that requires attendance on both November 18 & 19. The course is presented by InterLINK and delivered by Mario Govorchin in an online webinar-workshop format. Participants can expect a combination of lectures, presentation slides, Q&As, and group engagement. Participants will receive a PDF workbook to follow along during the session and to use as a reference in their work afterwards. This course meets the WorkSafe BC training requirement for violence in the workplace prevention.

Register: Complete the online registration form. Registration is open to all BC public library staff.

Cost: Please note, there is a $150 fee for this course. Your library or library federation will be charged, so please ensure you have approval for this cost before registering. InterLINK does not bill individuals.