On Thursday, June 13th at 10:30am, Nora Loyst of Untapped Accessibility will offer a 90 minute training called “Tools for Accessible Customer Service – the CAP Framework,” which stands for Cognitive, Affective, and Physical based on the three domains of Blooms’ Taxonomy. In this session, we will uncover how to use the three domains as a tool to understand the sometimes-hidden demands, expectations, and assumptions we make in our interactions with library patrons who have a disability. Register today!