Accessible Customer Service
Untapped Accessibility is a BC based organization and we are pleased to be collaborating with them on a 90-minute training session called “Accessible Customer Service: the CAP Framework” via Zoom on Thursday, June 13th at 10:30am – 12:00pm.
This session with Nora Loyst provides a foundational understanding of accessibility and making practical adaptations to improve access to services for people with disabilities. The CAP Framework, which stands for Cognitive, Affective, and Physical, is a tool based on the three domains of Bloom’s Taxonomy. We will uncover how to use the three domains as a tool to understand the sometimes-hidden demands, expectations, and assumptions we make in our interactions with library patrons who have a disability.
A PowerPoint of the presentation will be available soon, in advance of the session, and it will be recorded and available for three months for those who register. Please clarify in the registration form if you plan to attend the live session or prefer to view the recording at a later date.
If you have any accessibility needs to attend this training, please contact Natalie Porter, BCLA Professional Development Coordinator in advance and BCLA will do our best to support you.
Cost: We gratefully acknowledge the financial support of the Province of British Columbia through the Ministry of Municipal Affairs, which enables us to offer this event free of charge to advance accessibility for all people in British Columbia.
Who should attend?: All library workers
Our presenter, Nora Loyst (she/her) is an Accessibility Consultant with Untapped Accessibility and has been leading the development of the CAP Framework. She is guided by her own lived experience as a person with a disability and is enriched by the varied perspectives and experiences of her friends, family, and community. She brings expertise in project management, group facilitating, and community engagement. She is passionate about collaborating with clients to create more inclusive organizations, institutions, and systems.