Untapped Accessibility is a leading BC-based accessibility consulting firm who offer customized training from a lens of lived experience. BCLA has partnered with Untapped Accessibility in the past to cultivate positive interactions with library patrons who have a disability, and we are pleased to announce a new training opportunity in January 2025 called “Accessibility in the Employee Life Cycle.”
Description: This training will examine the common barriers that show up in each stage of the employee lifecycle, customized for the library setting. With a focus on understanding the accommodation and disclosure process, the session will also dig into key behaviours on an accessible organization. This interactive session will include customized learning, and group discussions based on real examples. By the end of the training, participants will be able to:
- Understand the common barriers encountered throughout each stage of the employee lifecycle – recruitment, hiring, onboarding, development, and retention.
- Define the terms accessibility, accommodation, and disclosure as it relates to disability in the workplace.
- Identify key behaviours indicative of an accessible organization.
When: Wednesday, January 22nd at 2pm – Registration closed
Who: Library staff who are involved in the hiring process, library supervisors, library managers, all library workers
This online presentation via Zoom includes closed captioning. If you have any accessibility needs to attend this session please contact Natalie Porter, BCLA Professional Development Coordinator in advance and BCLA will do our best to support you. BCLA expects anyone attending to honour the Online Community Guidelines, to help create a positive environment that values accountability, respect, and a willingness to learn from each other.
We gratefully acknowledge the financial support of the Province of British Columbia through the Ministry of Municipal Affairs, which enables us to offer this event free of charge to advance accessibility for all people in British Columbia.

Our presenter, Nora Loyst (she/her) is an Accessibility Consultant with Untapped Accessibility and has been leading the development of the CAP Framework. She is guided by her own lived experience as a person with a disability and is enriched by the varied perspectives and experiences of her friends, family, and community. She brings expertise in project management, group facilitating, and community engagement. She is passionate about collaborating with clients to create more inclusive organizations, institutions, and systems.
Past Events:
“Accessible Customer Service: the CAP Framework” was offered in the summer of 2024, which was a foundational understanding of accessibility and how to make practical adaptations to improve access to services for people with disabilities. The CAP Framework, which stands for Cognitive, Affective, and Physical, is a tool based on the three domains of Bloom’s Taxonomy. We explored how to use the three domains as a tool to understand the sometimes-hidden demands, expectations, and assumptions we make in our interactions with library patrons who have a disability.