Managing Hostile Interactions training equips library staff with practical tools to navigate difficult situations safely and respectfully. Participants will gain an understanding on how to define hostility and examine its forms and dynamics, learn proven strategies for de-escalation, and explore techniques to effectively confront and set limits on hostile behaviours. Delivery: This is a two-day […]
Managing Hostile Interactions training equips library staff with practical tools to navigate difficult situations safely and respectfully. Participants will gain an understanding on how to define hostility and examine its forms and dynamics, learn proven strategies for de-escalation, and explore techniques to effectively confront and set limits on hostile behaviours. Delivery: This is a two-day […]
Join the BC Library Trustees Association for Part 2 of our newly launched Introduction to Governance in BC Public Libraries resource. Developed through engagement with library directors, trustees and the Province of BC, it provides core learning for new trustees and a valuable refresher for experienced board member. Learning Outcomes: This webinar explores how library boards and […]
Hannah Cyrus, Digital Media Librarian at Bangor Public Library in Maine, will give a brief presentation about the creation and implementation of her popular "Avoiding AI" programs, which teach patrons what generative AI is, how it works, what the major concerns are with it, and how to disable AI functions on different devices and platforms. […]
The holiday season is approaching fast! The NNELS catalogue features many holiday-themed titles in accessible formats. Join us for an exploration of our festive collection, where we will guide you through finding some great winter reads. You will also learn about organizing group activities like reading, games, and puzzles that are accessible to everyone.
How do I handle a presenter who’s using my session as a sales campaign? What happens when barely any people show up to my big event? Should I cancel if my equipment breaks? Help! I didn’t schedule enough staff for the amount of patrons here! There are many great resources that help design the best […]
