Title: Hitting the Limit: Trauma and Library Workers
Description: Frontline library work has changed, and incidents in libraries are growing. Has our capacity to plan, deal with incidents, and help team members involved with incidents kept up with the changes? Using years of frontline experience dealing with incidents of evolving complexity and working in consultation with social workers, learn from Mark Reinelt how the Okanagan Regional Library supports its frontline team members.
This interactive session will help you assess your current incident plans, create strategies to work through traumatic incidents, and provide tools to help your team after incidents have occurred. Trigger warning: this talk will involve topics of assault, suicide, and toxic drug poisoning. The facilitator is not a social worker but has created this talk in consultation with mental health professionals.
When: Wednesday, February 11th at 2pm-3pm PDT on Zoom
Registration Closed
Who should attend?: All library workers, with an emphasis on managers and supervisors who support frontline staff
Presenter: Mark Reinelt is the Director of Public Services for the Okanagan Regional Library. He has spent over 35 years in Libraries, mostly working frontline. He has focused much of his career on developing library relationships with marginalized community members and making them feel at home in the library. With a background in public service and team development, Mark focuses on building strong, collaborative workplace cultures. His work reflects a passion for accessibility, innovation, and the transformative power of libraries. Mark has spoken internationally on the subjects of customer service and incident management.